Privacy Policy 789bat

01 Introduction

Welcome to the 789bat Privacy Policy page. We are the company behind the online betting platform 789bat.plus, understanding that your trust in us depends not only on the quality of our games and the speed of withdrawals, but also on how we handle the personal information you entrust to us.

This document is crafted with the aim of providing you with full clarity — without complex technical jargon — on every aspect of personal data handling at 789bat. We believe that transparency is the foundation of a healthy long-term relationship between a platform and its players.

This Privacy Policy applies to all users who access the 789bat.plus website, use our mobile app, or interact with any services we provide — regardless of whether you are a registered player or simply a visitor browsing our platform.

By continuing to use the 789bat platform after reading this document, you confirm that you understand and agree to how we handle your personal data as described herein. If you do not agree with any part of this policy, we encourage you to stop using our platform and contact us for further clarification.

02 Personal Data We Collect

789bat collects personal data from you through several different channels. The type of data we collect depends on how you interact with our platform:

Data you provide directly:

• Full name as per identity card or passport.
• Date of birth for age verification (18 and above).
• Active email address and mobile phone number.
• Bank account or e-wallet details for deposit and withdrawal processing.
• Copies of identity documents (ID card, passport) for KYC processing.
• Current residential address, if required for additional verification.

Automatically collected data:

• IP address and country/city-level geolocation information.
• Device type, operating system, and browser version used.
• Game session data includes date, time, game type, wagering amounts, and outcomes.
• Complete financial transaction records including deposits, withdrawals, and bonuses.
• Account activity logs for security and fraud detection purposes.

03 How We Use Your Data

Every piece of data we collect is used for a specific and legitimate purpose. 789bat does not use your data for purposes beyond what is stated in this policy:

• Account Management: Creating and maintaining your player account, processing secure logins, and managing account settings.
• Financial Processing: Processing deposits and withdrawals accurately and promptly, and verifying identity for financial compliance.
• Platform Security: Detecting and preventing fraud, money laundering, bonus abuse, and other unauthorized activities.
• Regulatory Compliance: Fulfilling legal obligations under Malaysia's PDPA, anti-money laundering (AML) regulations, and Know Your Customer (KYC) requirements.
• Personalise Your Experience: Recommending relevant games, tailoring promotional displays, and improving the interface based on your usage habits.
• Service Communications: Sending important notifications related to your account, security, promotions you have subscribed to, and platform updates.
• Responsible Gaming: Monitoring gaming patterns to identify signs of problem gambling and offering appropriate self-management tools.
• Service Improvements: Analyzing usage data in aggregate (without personal identifiers) to improve platform quality and the player experience.

04 Data Sharing & Disclosure

789bat does not sell, rent, or trade players' personal information to any outside party for commercial purposes. However, there are limited situations where we need to share your data with certain parties:

• Payment Service Providers: FPX payment processors, local banks, and e-wallet providers used to process your transactions. They are bound by strict confidentiality agreements with 789bat.
• Game Software Providers: Gaming technology companies that provide our Slots platform, Live Casino, and sports games may receive limited game session data for technical purposes.
• Regulatory & Law Enforcement Bodies: When required by law, court order, or official regulatory investigation, 789bat will disclose the necessary information.
• Identity Verification Services: Trusted third parties that assist with KYC processing and document verification, bound by strict confidentiality terms.
• Auditors & Legal Advisors: In the context of financial audits or legal counsel, required information may be shared with ethically and legally bound professionals.

All third parties that receive data from 789bat are bound by data protection agreements that prohibit them from using that information for any purpose other than those specified in the agreement.

05 Cookies & Tracking Technologies

789bat uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication, session security, and language preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting anonymous information about how you use our platform to help us improve site responsiveness and speed.
• Functional Cookies: Saving your preferences such as display settings, selected betting limits, and favorite games so you do not need to reset them every time you log in.
• Analytics Cookies: Used to understand aggregate usage patterns and improve platform layout and content. Data collected is anonymised and non-identifiable.

You can manage cookie settings through your web browser. Most modern browsers allow you to selectively accept, reject, or delete cookies. Please note that disabling certain cookies may affect the full functionality of the 789bat platform.

06 Data Security

Protecting player data is our single largest technical and operational investment. 789bat implements multiple layers of security to ensure your information remains protected at all times:

• End-to-End Encryption: All data communications use TLS 1.3 protocol with AES-256 encryption, ensuring no third party can intercept or read data in transit.
• Two-Factor Authentication (2FA): Players can — and we strongly encourage them to — enable 2FA for an additional layer of protection on their account.
• Continuous Monitoring: 789bat's cybersecurity team monitors our systems 24 hours a day, 7 days a week to detect any unusual activity or security threats.
• Regular Penetration Testing: We engage independent security experts to conduct regular penetration testing to identify and address potential vulnerabilities.
• Secure Data Backup: Data is regularly backed up to encrypted, isolated locations to ensure full recovery in the event of an incident.
• Staff Training: All 789bat staff with access to player data undergo rigorous, regularly scheduled security and data privacy training.

07 Your Rights as a Player

Under Malaysia's PDPA 2010 and the international privacy principles we follow, you have the following rights regarding your personal data at 789bat:

• Right of Access: You have the right to request a copy of all personal data we hold about you at any time.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete information in our records.
• Right to Erasure: You may request deletion of your personal data, subject to legal retention obligations that may prevent immediate erasure in some cases.
• Right to Restriction of Processing: In certain circumstances, you may request that we restrict how we process your data while an issue is being resolved.
• Right to Data Portability: You may request your data in a structured, machine-readable format for transfer to another platform.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time, and we will honour that request promptly.

To exercise any of the above rights, please contact our data protection team via email at [email protected], stating the type of request and your account details. We will process your request within 14 business days.

08 Data Retention Period

789bat does not store your personal data indefinitely. Retention periods are determined based on operational needs and applicable legal obligations:

• Active Account Data: Retained for the duration your account is active plus 7 years after account closure for audit and legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's tax and anti-money laundering legal requirements.
• Security Logs: Retained for 2 years for security incident investigation and fraud detection purposes.
• Game Session Data: Retained for 3 years for responsible gaming audit and dispute resolution purposes.
• KYC Documents: Retained for 5 years after the end of the business relationship in accordance with international AML standards.
• Marketing Data: Deleted within 30 days after you withdraw consent for marketing communications.

Once the applicable retention period has lapsed, your data will be securely deleted or anonymised so it can no longer be linked to your identity.

09 Third-Party Links & Services

The 789bat platform may contain links to third-party content or services in certain contexts. Please note that this Privacy Policy applies exclusively to the 789bat platform.

When you access third-party services integrated with our platform — such as live game providers, payment processors, or third-party customer support services — their own privacy policies will apply to your interactions with them. We encourage you to read and understand the privacy policy of each third-party service you use.

789bat is not responsible for the privacy practices of third parties and has no control over how they handle your data once you leave our platform's direct ecosystem.

10 Privacy Policy Updates

789bat reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. When we make material changes, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying clear notices on our platform regarding any changes made.
• Sending email notifications to all registered players when changes involve significant player rights.
• Providing a minimum of 14 days' notice before changes take effect, allowing players to review them.

Continued use of the 789bat platform after any policy changes take effect constitutes your acceptance of the latest version of that policy. If you disagree with any changes, you have the right to close your account and request deletion of your personal data.

11 Contact Our Privacy Team

If you have any questions, concerns, or complaints regarding how 789bat handles your personal data, we strongly encourage you to contact us directly:

• Data Privacy Email: [email protected] — include "Privacy Enquiry" in your email subject line for faster handling.
• Live Chat 24/7: Available directly within the 789bat platform — ideal for immediate privacy or account security enquiries.
• Response Time: We are committed to responding to all privacy inquiries within 5 business days, and official player rights requests within 14 business days.

For formal data protection complaints that our team is unable to resolve, you may refer to the Department of Personal Data Protection (JPDP) Malaysia, the regulatory authority under PDPA 2010.